Shipping Policy
At SuperSuits, we’re committed to delivering your order as quickly and transparently as possible. Please read below for the details of our global shipping process.
SHIPPING RANGE
Countries We Ship To: We proudly offer worldwide shipping, with the exception of certain restricted countries due to shipping limitations or local regulations.
Fast Shipping Availability: A faster shipping line is available in select countries (listed below).
SHIPPING COSTS
Standard Shipping: Rates vary by destination and will be clearly shown at checkout.
Fast Shipping Option: Available for select countries at an additional cost, shown during checkout.
No Hidden Fees: All costs are visible before placing your order - no surprises.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1–2 business days (Monday to Friday).
Cutoff Time: Orders placed after 10:00 PM (local time) will be processed the next business day.
Weekend Orders: Orders placed over the weekend will be processed on the next business day.
TRANSIT TIME
Standard Worldwide Shipping: Estimated delivery time is 7–15 business days, depending on your location. This applies to most international destinations.
Fast Shipping (Selected Countries Only):
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United States: 5–8 business days
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United Kingdom: 3–5 business days
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Germany: 5–8 business days
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France: 3–5 business days
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Italy: 5–8 business days
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Spain: 5–8 business days
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Netherlands: 3–6 business days
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Austria: 6–8 business days
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Poland: 6–8 business days
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Canada: 8–10 business days
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Australia: 4–7 business days
Note: Delivery times are estimated and may vary due to customs, weather, or local courier delays.
Business Days: Deliveries take place Monday through Friday.
SHIPPING PROCESS
Couriers: We use trusted carriers such as DHL and FedEx to ensure reliable delivery.
Insured Shipments: All packages are insured. If your order is lost or arrives damaged, contact our support team for assistance.
Eco-Friendly: We use sustainable packaging to help reduce environmental impact.
TRACKING INSTRUCTIONS
Tracking Info: After your order is shipped, you’ll receive an email with your tracking number and carrier details.
Track Your Order: You can track your shipment directly on our website.
Support: For any tracking issues, our team is happy to help.
MISSING ITEMS PROCEDURE
Report Timeline: Please report any missing items within 7 days of receiving your order.
Resolution: We will promptly send a replacement or issue a refund.
RETURN POLICY
Return Period: Returns are accepted within 14 days of delivery.
Eligibility: Items must be unused, undamaged, and returned in original packaging. Personalized items are non-returnable.
Return Costs:
- Defective or Incorrect Items: Return shipping is covered by us.
- Change of Mind or Other Reasons: The customer is responsible for return shipping.
Refund Timeline: Refunds are processed within 14 days of receiving the returned item and will be issued to the original payment method.
RESTOCKING FEE
We do not charge any restocking fees.
CONTACT INFORMATION
Website: www.supersuits.co
Email: info@supersuits.co
Phone: +34 637054368
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)