Frequently Asked Questions
General Questions
How can I contact SuperSuits?
You can email us at info@supersuits.co, and our customer service team will be happy to assist you with any inquiries.
Do you have a physical store?
No, we operate exclusively online, and all purchases can be made directly on our website.
Product Information
How do I find the right size?
Each product page includes a detailed size guide to help you choose the perfect fit. If you're between two sizes, we generally recommend selecting the larger size for optimal comfort.
What are the products made of?
The materials vary by product, but all are crafted for maximum comfort and performance. For example, our compression shirt is made with 92% polyester and 8% spandex, offering exceptional flexibility and breathability. More details are available on the product pages.
How are the designs created?
The designs on our compression shirts are digitally printed, ensuring vibrant, long-lasting colors. Most of the designs on our garments are printed using modern DTG techniques.
Are your products suitable for all sports?
Yes! Our products are designed to support all types of sports and are versatile enough for casual wear as well.
How do I care for my items?
Machine wash cold and air-dry for the best results. Avoid bleach and ironing to maintain the quality of your gear.
Shipping and Delivery
Do you ship worldwide?
Yes, we offer international shipping.
How long will it take to receive my order?
Standard shipping typically takes 7–15 business days, depending on your location. We also offer a fast shipping option for select countries, with delivery times ranging from 3–10 business days depending on the country. Shipping times and costs can vary, so more specific details are provided during checkout.
Fast Shipping Options
- United States: 5–8 business days
- United Kingdom: 3–5 business days
- Germany: 5–8 business days
- France: 3–5 business days
- Italy: 5–8 business days
- Spain: 5–8 business days
- Netherlands: 3–6 business days
- Austria: 6–8 business days
- Poland: 6–8 business days
- Canada: 8–10 business days
- Australia: 4–7 business days
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
Prices displayed on our site are tax-free. However, import taxes, duties, and customs fees may apply, depending on your local customs office. These charges are your responsibility.
Orders and Modifications
When will my order be processed?
Orders are processed between Monday and Friday, typically within 1–3 business days of the order date. Orders placed during holidays or sales may require extra time.
Can I cancel or modify my order?
Yes, you can cancel or update your order details within 12 hours of placing it. Contact us at info@supersuits.co and our team will fulfill your request.
Returns and Refunds
How do I return an item?
Please contact us at info@supersuits.co for return instructions.
Do you cover return shipping costs?
No, we do not cover return shipping costs.
What if I receive defective, incorrect, or damaged items?
Contact us immediately at info@supersuits.co with your order number, photos of the items, and any related details. We’ll resolve the issue as quickly as possible.
When will I receive my refund?
Refunds are processed to your original payment method within 7–10 business days after we receive the returned item or cancellation request. If you haven’t received your refund, please contact your bank or card issuer for updates.
Payment and Discounts
What payment methods do you accept?
We accept major credit cards (VISA, Mastercard, AMEX), iDEAL, Apple Pay, and more.
Do first-time buyers get a discount?
Yes! First-time buyers receive 10% off their first purchase after subscribing to our newsletter.
What benefits do newsletter subscribers get?
Subscribers receive exclusive offers, updates on new products, and early access to promotions.
Gifting and Packaging
Can I buy this as a gift?
Absolutely! Our custom packaging is designed to impress, making our products perfect for gifts.
By addressing these common questions, we aim to provide you with all the information you need for a smooth and satisfying shopping experience. If you have further questions, don’t hesitate to contact us at info@supersuits.co!